FAQ
What service does Qara provide?
Qara provides businesses and entrepreneurs a platform to simplify their communications by taking advantage of an easy to use, intuitive app.
What devices are compatible with Qara?
Qara supports a wide range of devices: mobile devices, computers, and business-class IP phones.
How do I get started with Qara?
Getting started with Qara is simple and intuitive. Setting up your business communications systems starts with signing up on our website.
What security and privacy does Qara provide on calls, messages, etc.?
Qara’s enterprise IT security operations are designed to keep your data and communications encrypted and secure. Rely on us to implement the highest security standards that protect the confidentiality and integrity of your data. Have peace in mind knowing we design our products with all the security features you need to keep your data safe. Qara’s product development process includes a security review every step of the way—from concept to release.
Will I be able to transfer my existing phone numbers?
Yes! After you setup your Qara account, you can transfer (port) your existing toll-free or local phone numbers to Qara. Contact us by visiting Help & Support in the Qara app or by e-mailing support@qara.app so we can streamline this process for you!
How do I delete my account?
You may delete your account by going to the Help & Support section in the Qara app or by e-mailing support@qara.app so we can streamline this process for you!
How do I select a new phone number?
With Qara, selecting a new number for your business is simple and intuitive! Sign up on our website or in the app on your mobile device, and you will be prompted to search for a number during the setup process.
Do I need to sign a contract?
With Qara – there is no contract or commitment required to sign up! Our service is month-to-month and hassle-free, you may cancel at any-time.
What features are included with the Qara app?
Qara provides a unique variety of features to empower your business communications:
– Get phone numbers local to your business by selecting a desired area code and phone number
– Invite team members with just their cell-phone number – no username or password required!
– Run call reports utilizing advanced call tracking metrics
– Chat internally with your colleagues
– SMS/MMS your customers with your business phone number
– Monitor, whisper, and seamlessly join other users’ calls
– Transfer calls to other users
– Ring Groups: Share phone numbers with your employees by allowing calls to ring to multiple users simultaneously.
How many minutes/messages are included with my plan?
Qara provides an unlimited number of minutes, SMS messages, and talk-time with no overage charges or fees. Unlimited calling is based on reasonable and acceptable usage applies for unlimited calls and unlimited SMS. A combination of factors is used to determine abnormal use.
Does the Qara app support Bluetooth headsets?
Yes! You can easily connect your Bluetooth device or headset to your mobile device, computer, or business-class IP phone as long as they support Bluetooth connectivity.
How can I contact support?
Our support is available to help and serve you. Contact us by visiting Help & Support in the Qara app or by e-mailing support@qara.app and we will gladly assist you with any questions you may have.
